FAQ

How long does it take for my order to ship?

Simply Suzette delivers Canada wide within 1-7 business days depending on where you are located and whether or not you have chosen standard or express shipping. We deliver across the United States within 3-9 business days depending on where you are located and whether or not you have chosen standard or express shipping. For international orders allow 6-9 business days with Canada Post international economy.

 

Can I change or cancel my order?

If your order has not been shipped out yet, you may change or cancel your order. Contact us at hello@simplysuzette.com with the subject line: Change/Cancel My Order. Please include your order number, whether you are cancelling or changing your order and details of what you would like to change.

 

Simply Suzette has the right to cancel your order if:

  • You provide an unauthorized credit card
  • You provide invalid personal details
  • We are unable to process payment on the credit card provided

We will always notify you before cancelling an order.

 

Do I have to pay for shipping?

There is free standard shipping  within Ontario. All other orders will be calculated at checkout.

 

Do you ship internationally?

Yes, Simply Suzette will ship internationally. Simply Suzette is not responsible for any duties or taxes due in other countries.

 

What is your return policy?

Simply Suzette allows 10 days for a full refund and 30 days for exchange. Exchanges are complimentary. Email hello@simplysuzette.com with RETURN and your order number in the subject line and we will send you the shipping label.

 

Do you do exchanges?

Yes, Simply Suzette will gladly exchange an item for you. Email hello@simplysuzette.com with EXCHANGE and your order number in the subject line.

 

Do I have to pay duties and taxes?

Canadian Orders: Provincial taxes are not included in the price of the product, provincial taxes will be applied at checkout. You are not responsible for duties. If the brand is manufactured internationally, we’ve already taken care of the duties for you.

 

US Orders: All orders shipping to the US may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. You are responsible for any duties and taxes incurred when you receive your package

International Orders: All international orders may be subject to duties and taxes. You are responsible for any duties and taxes when you receive your package.

 

What currency are your products listed in?

Simply Suzette posts product in Canadian Dollars.

 

How do I use my coupon code?

Apply your coupon code at checkout in the coupon code box.